HELP CENTER

Frequently Asked Questions

On the FAQs page, you'll find quick answers to questions related to reservations, units, services, facilities, cancellation policies, vouchers and much more.

Woman having breakfast on the terrace of a restaurant with an ocean view, at a seaside hotel

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Reservations

Can I make a booking at multiple hotels?

To make a booking at more than one hotel, you need to separately make a booking at each Hotel of interest.

Can I book more than one room?

When carrying out your search, you can select the number of rooms you are interested in, with 5 being the maximum. You can only book several rooms at the same time when your mix of adults/children is consistent. If it is not, you will need to make several bookings separately.

What are the benefits of booking online?

The lowest prices are available on Pestana and Pousadas brand websites. If the customer finds a lower price, we guarantee to match it and apply a 5% discount to that price, as long as it offers the same terms and conditions as ours. There are also exclusive discounts that are only available on the Pestana and Pousadas brand websites.

Can I book a room for daytime use?

Through the Pestana and Pousadas brand websites you may not book a room for daytime use. You should contact the Hotel or Pousada directly.

How do I book an accessible room?

To book an accessible room, we recommend you call Customer Service at (+112) 669 288-7193, available via Chat/WhatsApp, or by email (access via contact request form).

How do I receive the booking confirmation?

After completing your booking, the booking confirmation is sent via email to the address provided.

How do I make a special request? Double bed, extra bed, etc.

If you wish to make a special request, please add it to the “comments” section in the last step of the booking process. These requests are subject to availability.

As an alternative, we recommend you call Customer Service at (+112) 669 288-7193, available via Chat/WhatsApp, or by email (access via contact request form).

Can I book a stay for the same day I am searching?

Yes, you may book a same-day stay. If you do not show up, your booking will be charged in full because the cancellation policy will no longer be in effect.

How do I make a booking?

To make a booking on the pestana.com website just choose the hotel of interest in the field “Choose a Hotel”, select the dates and the number of adults/children/rooms. Next, click on search. Several types of rooms will appear along with the various promotional offers. To complete the booking, just click on “Book Now” and fill in the requested information.

As an alternative, we recommend you call Customer Service at (+112) 669 288-7193, available via Chat/WhatsApp, or by email (access via contact request form).

How do I know that the booking was successfully made?

After filling in your personal/payment details and their correct validation, you will receive a booking confirmation email to the email address you provided. On the website, you will also receive a prompt with your booking number.

I lost the email with the booking confirmation; what should I do?

We recommend you call Customer Service at (+112) 669 288-7193, available via Chat/WhatsApp, or by email (access via contact request form).

However, presenting a booking confirmation at check-in is not required; simply present an identification document that matches the name in which the booking was made.

Is it possible to declare the expenses on stays at Pestana Hotel Group Hotels for tax benefit purposes?

Yes, this is possible for all bookings made on the Pestana website or via Customer Service, where payment is made directly at the Hotel. Where prepaid bookings are made on the Website, these are handled by the company Intervisa – Viagens e Turismo, Lda. Intervisa is a travel agency, which means that its operations fall under a specific value-added tax regime (DL 221/85) applicable to travel agencies and tour operators. As the Pestana website administrator, Intervisa bills customers for their own prepaid accommodation bookings, regardless of the hotel. Intervisa – Viagens e Turismo, Lda. is a travel agency with the appropriate CAE [Economic Activity Code] (79110 – Travel Agency Activities), therefore tax benefits are not permitted.

When booking, should I include babies/children in the number of guests if no cradle/extra bed is necessary?

When booking, you should always indicate the number of guests and their age, and request a cradle or extra bed if necessary.

If stays for children are free, why should I include children in the number of guests when I carry out a search?

Stays for children are free but the room type should be suited to the number of guests. That’s why you should include children in the number of guests when booking.

How can I book connecting rooms?

We cannot guarantee the connecting rooms that will be assigned to guests. Since connecting rooms vary depending on room types, we recommend you call Customer Service at (+112) 669 288-7193, available via Chat/WhatsApp, or by email (access via contact request form).

I’m under 18 years old, can I stay at the hotel without an adult?

Only guests aged 18 years old or older can stay at the hotel, unless they’re accompanied by an adult.

Are drinks included in half-board bookings?

No, drinks are paid for separately.

If I select half board, can I choose between lunch and dinner?

Half board always includes dinner but you can ask the hotel to change the meal to lunch instead, which is at their discretion.

Prices and Promotions

Is breakfast included in the price?

Depending on the rate selected, breakfast may or may not be included. That information is found in the availability search step in the “Rate Details”, in the last step of the booking process, and in the booking confirmation email.

What does best price guarantee mean?

Pestana Hotel Group attempts to guarantee the best price available on its brand websites. However, if you find a lower rate that offers exactly the same terms and conditions we applied, Pestana Group will match the lower price and award an additional 5% discount.

I found a lower price on another website; what should I do?

If you have a booking with us and found a lower rate on another website which offers exactly the same terms and conditions as ours, please fill out the Best Price Guarantee form available on the website or access it here. After validation of the request, Pestana Customer Care will contact you to conclude the process.

Read the Best Price Guarantee programme terms and conditions via the link. You can only benefit from the “Best Price Guarantee” policy within 24 hrs from the time the booking confirmation is received.

The price that I saw last week is no longer available; why?

Our prices vary according to occupation rate and time of year for which the search is performed. You may also have seen a promotion available on that date, which in the meantime ended.

Is the price per person or per room?

The prices shown are per room, except when otherwise indicated.

Can I take advantage of an online rate if I book directly with the booking department?

Through our Customer Service, you may benefit from the same discounts available on the Pestana website.

What is an all-inclusive stay? And full board? And half board?

An all-inclusive stay contains three daily meals (breakfast, lunch, dinner) as well as snacks and domestic beverages, which may be consumed throughout the day.

Full board includes the three daily meals, but no beverages.

Half board includes breakfast and dinner (or lunch), but no beverages.

Will there be lower prices after I’ve booked my stay?

Our prices vary according to occupation rate and time of year for which the search is performed. Occasional promotional campaigns may be active, but it is up to the customer to check the offers available.

What is included in the price?

When a search is performed for availability, everything that is included in the price is stated in the “Rate Details” as well as in the rate policy. This information is also provided in the last step of the booking process, as well as in the booking confirmation email.

Do bookings include all the fees?

It depends on the destination/hotel, you must always check the rate details in the booking process.

What is the conversion rate used in international hotel bookings?

Bookings are always made in the local currency, and each bank’s conversion rate will be used.

Payments

Do I always have to pay by credit card at the hotel?

A credit card is always needed to guarantee the booking. If you choose a rate with direct payment at the Hotel, you can pay the total amount of your stay by credit card, debit card, or cash.

Is it secure to make a booking on the Pestana or Pousadas brand websites?

Yes.

In order to guarantee your security and maximum confidentiality, we handle your information according to Europe’s data protection laws to avoid any possible access to information, protecting all personal data provided by the customers.

Only persons authorised by the company will be able to access your personal data while performing their work.

Do I always have to pay by credit card when I book online?

To book a stay on the Pestana and Pousadas brand websites, you always need a credit card. If the booking is prepaid, the price is immediately charged to your credit card. If it is a pay-later booking, the credit card serves only to guarantee the booking. You can also guarantee your (prepaid) booking via ATM bank transfer.

We recommend you call Customer Service at (+112) 669 288-7193, available via Chat/WhatsApp, or by email (access via contact request form).

I’m entering my credit card details, when are you going to charge the amount?

If you choose a prepaid rate, your booking price will be charged immediately. If you choose a rate for payment at the Hotel, no amount will be charged to your card. The Hotel reserves the right to pre-authorise the credit card to verify its validity. For pay-later bookings, the guest will be asked to present a valid card at check-in, and an amount equal to the price of the room, plus the amount to guarantee coverage for extra consumption, will be held.

For prepaid bookings, only the amount to guarantee coverage for extra consumption (€25.00 per person, not including children) will be held, times the number of nights of the stay.

When making the payment, my card was declined; what can I do?

We recommend you call Customer Service at (+112) 669 288-7193, available via Chat/WhatsApp, or by email (access via contact request form).

Which credit cards may I use to book on the website?

Visa and Mastercard.

Can I pay at the hotel with a different card from the one I used to make the booking?

If you plan to pay with another credit card, you may use it however, you will have to present the card with which you made the website booking as a form of identity confirmation.

Can I pay for a booking before check-in?

Yes, we recommend you call Customer Service at (+112) 669 288-7193, available via Chat/WhatsApp, or by email (access via contact request form).

What are the payment terms and conditions?

To book a stay on the Pestana and Pousadas brand websites, you always need a credit card. If the booking is prepaid, the price is immediately charged to your credit card. You can also guarantee your (prepaid) booking via bank transfer.

We recommend you call Customer Service at (+112) 669 288-7193, available via Chat/WhatsApp, or by email (access via contact request form).

Pursuant to Law No. 92/2017 of 22 August, all hotels in Portugal require the use of specific means, such as bank card or bank transfer, for any payment or receipt of equal to or more than EUR 3,000.00 (or EUR 10,000.000 for non-residents).

Cupons

Can I use the same coupon/promo code in different bookings?

Some coupons/promo codes are single-use; please read the terms and conditions of use for the coupon/promo code in question.

What are the terms and conditions for cancelling or changing a booking with a coupon/promo code?

If you cancel a booking for which you used a coupon/promo code, you will not be able to use that coupon/promo code for another booking.

If you change a booking for which you used a coupon/promo code, you will only be able to use that coupon/promo code for the booking you changed if the value of the new booking is greater than that of the initial booking.

If the value of the final booking is lower than the initial one, you will not be able to use the coupon/promo code for the final booking.

Manage Reservations

Changes and Cancelations

Can I change or cancel my booking?

Changing or cancelling your booking depends on the terms and conditions mentioned in the rate. If your booking is cancellable, you may cancel or modify it according to the terms and conditions mentioned in the rate.

We recommend you call Customer Service at (+112) 669 288-7193, available via Chat/WhatsApp, or by email (access via contact request form).

How do I change/cancel my booking?

We recommend you call Customer Service at (+112) 669 288-7193, available via Chat/WhatsApp, or by email (access via contact request form).

What is the cancellation policy?

There are several cancellation categories: cancellable and changeable, changeable and non-cancellable, and non–changeable and non-cancellable. To find out which terms and conditions apply to your selected rate, check the “rate terms and conditions” or the notes provided in the promotion.

If I book online, can I call the hotel directly to modify my booking?

We recommend you call Customer Service at (+112) 669 288-7193, available via Chat/WhatsApp, or by email (access via contact request form).

What is the deadline to cancel my booking?

You will find that information in the rate terms and conditions and in the booking confirmation email.
If you cancel before the date mentioned in the cancellation policy, nothing will be charged. If you cancel after that date, you will be charged for the first night if you book for less than 7 nights, or 3 nights if you book for 7 nights or more.

What does free cancellation mean?

Free cancellation means you may cancel your booking by the deadline stated in the rate terms and conditions with no associated cost.

What does non-cancellable mean?

A non-cancellable booking means it cannot be cancelled at any time, that is, the full price of the stay will always be charged. For prepaid bookings, the price paid will not be refunded. If it is a pay-later booking, the charge will be made to the credit card provided when the booking was made.

If I do not check in at the Hotel on the date of my stay, without prior notice, is the total price of the stay charged?

Yes.

Can I change the hotel that I plan to go to?

You can change your booking if it changeable and if the cancellation policy allows it. Booking terms and conditions may vary depending on the Hotel or Pousada.

Can I cancel my booking at no cost if I have medical justification?

Yes, you should send the justification with the appropriate details by email, which you can access via the contact request form.

What happens if my flight is cancelled and I’m unable to check in at the Hotel?

The cancellation policy will be applied.

Stay Information

Chech-in/Check-out

How do I notify the Hotel that I’m going to arrive late?

In the booking confirmation, you will find the Hotel’s direct phone number.

Do I need to present a credit card at check-in? What if I don’t want to present one?

You must always present a credit card at check-in for charging all the extra expenses, which the guest may incur. If you don’t plan to leave your credit card on file, you may leave a security deposit, which will be returned if no extra consumption occurs.

What documents do I need to provide at check-in?

The credit card that was used to make the booking. ID Card and/or passport.

Can I leave my luggage at the hotel before check-in?

Yes. However, you should contact the Hotel in advance to make sure there is availability.

How do I change/cancel a booking I made with a travel agency?

You should contact the entity through which you made your booking.

How do I make/change a booking under Corporate terms and conditions?

You should call the Booking Centre at (+112) 669 288-7193 or send an email to corporate@pestana.com.

What time is check-in/out? Can it be changed?

This information is available on the frequently asked questions section of the hotel’s website, in the last step of the booking process, and in the confirmation email. Changes may be possible at the Hotel’s discretion.

General Information

I didn’t receive my receipt. What should I do?

If you haven’t received the receipt for your completed stay, we recommend contacting the Hotel directly.

I would like to comment on my stay. Where can I do that?

After the stay, all guests are sent a satisfaction survey where you may leave your suggestions. If you do not receive any survey, please send an email to guest.feedback@pestana.com

Where is the Hotel located?

On the website for the location of interest, you can view the hotel location as well as its GPS coordinates.

Is smoking allowed in the room?

Smoking is not allowed in the rooms, unless they have a balcony or terrace.

How many people are allowed in the room?

All of the hotels have different rooms with different maximum occupancies. Check the room descriptions in advance and complete the simulation adding the number of adults and children.

Do all rooms have Wi-Fi?

All Pestana hotels have Wi-Fi in the public areas. Most hotels also have Wi-Fi in the rooms. Please check the information stated in the room description.

Do all hotels have rooms for persons with reduced mobility?

All Pestana Group hotels have rooms designed for persons with reduced mobility. However, it should always be mentioned in the comments, subject to availability.

We recommend you call Customer Service at (+112) 669 288-7193, available via Chat/WhatsApp, or by email (access via contact request form).

What services does the Hotel offer?

Every hotel offers distinct services. You can see the services provided by each hotel on its website.

I forgot something at the Hotel; what do I do?

If you’ve forgotten something in the room, you will have to contact the Hotel directly.

Do I need to bring a towel and a swimming cap to use the pool?

Hotels with an indoor or outdoor swimming pool provide towels, but not swimming caps. If swimming caps are mandatory, they will be available for you to purchase.

Restaurants

Can I use the dining services only, without being a guest?

Yes, any person may use the Pestana Hotel Group dining services.

How can I make a booking for the restaurant?

You should directly contact the Hotel to make your booking.

Can I use the Gourmet Voucher in any Pestana hotel?

The Gourmet Voucher can be used in some Hotels and Pousadas in Portugal only. Please read the terms and conditions of use and book early.

Can I have lunch or dinner at the Hotel?

The restaurants/bars of all Pestana Group Pousadas or Hotels are open to everyone, including non-guests.

Pet Policy

Are pets allowed in all areas of the hotel?

No, only in open areas.

Are there any restrictions on the type of pet? Is it possible to bring a bird?

It depends on the restrictions of each hotel.

Are there any restrictions on the size of the pet?

It depends on the restrictions of each hotel, some allow up to 15 kg.

Are animals permitted in Hotels and Pousadas?

Service animals are permitted at no additional cost. The guest must provide proper proof at check-in and a note should be left in the booking comments.

Booking with pets has an additional cost of €25 per animal per night, limited capacity to one animal per room. Payment is made at the Hotel/Pousada and a reference must be included in the booking comments.

Pets are allowed (upon availability) (dogs and cats up to 15 kg) at the following hotels and pousadas:
- Porto: Pestana Vintage Porto (just in Vintage Front View room types), Pestana Douro Riverside, Pestana Porto - A Brasileira
- Lisbon: Pestana Lisboa Vintage (in Deluxe Studio, Junior Suite and Rooftop Junior Suite room types) and Pestana Cidadela (in Classic and Junior Suite Art district room types).
- Madeira: Pestana Quinta do Arco, Pestana Village, Pestana Miramar, Pestana Casino Studios, Pestana Ilha Dourada and Pestana Carlton Madeira (in Classic Pool View, Junior Suite, Junior Suite Superior, Suite and Presidential Suite room types)
- The Azores: Pestana Bahia Praia (in Junior Suite and Suite room types)

Pets are allowed (upon availability, and dogs up to 15 kg) in the following pousadas:
- The North: Pousada Mosteiro Guimarães and Pousada Mosteiro Amares.
- Central Region: Pousada Serra da Estrela, Pousada Ria and Pousada Viseu.
- Alentejo: Pousada Castelo Alcácer do Sal, Pousada Marvão, Pousada Convento Beja, Pousada Convento Arraiolos and Pousada Convento Vila Viçosa.
- Lisbon: Pousada Castelo Palmela and Pousada Lisboa.
- The Azores: Pousada Forte da Horta.
- Algarve: Pousada Sagres, Pousada Palácio Estoi, Pousada Convento Tavira and Pousada Vila Real de Santo António.

Find out more here!

SPA and Wellness

Can I use the SPA services only, without being a guest?

You may use the SPA services if you are a guest at one of our hotels or if you’ve scheduled a massage or treatment appointment with us in advance.

Kids

What is the pricing policy for children?

The pricing policy for children varies according to the hotel.

I travel with children; can I add extra beds and/or cots? Is there an additional charge?

The addition of extra beds/cots depends on the room type requested and the child’s age. Please enter that information in the booking details. The extra bed/cot charge for children varies according to the Hotel or Pousada.

I travel with children; do your hotels have activities available for children?

The Kids Club is available in some hotels at certain times of the year; please check the hotel’s services area.

What is involved in the Kids Club?

It’s a space dedicated to children where they can participate in activities. This service is free of charge and is only available at some hotels and during certain periods.

What is the maximum age to be considered an infant/child?

Generally, those up to 3 years of age are considered infants and those up to 12 years of age are considered children. However, this policy may vary according to the hotel.

Pestana Guest Club

Card

If I don’t have my card number at check-in or during my stay; what do I do?

No problem. Just indicate that you are the cardholder, and we will look up your customer number through your personal data.

Points

Booking with points

To book with points please contact us here.

When are points credited?

The points are credited after the stay (check-out) and may take up to 5 days to be visible in your balance. If after this period, no change occurs in your card balance, you can request the credit adjustment via www.pestana.com/en/help-center.

Where can I check my points?

All information about your points balance, as well as exclusive promotions and benefits, is available after logging in at www.pestana.com. We advise you to contact Customer Service via www.pestana.com/en/help-center.

How long are points valid for?

All points awarded up to 30 June 2023 are valid for a period of 2 years from the date on which they are earned and expire on the penultimate day of the expiry month.

All points awarded from 1 July 2023 are valid until 30 June 2025.

Always check your expiring points in your customer area.

I booked without joining the card programme. Can I earn the points?

Register online and automatically receive your customer number. When you arrive at check-in, be sure to mention it so that the points from your stay are credited to your card.

Points have not been credited to me. How can I request them?

Credit of points may take up to 5 business days, however, if you find that they have not been credited, please make the request via www.pestana.com/en/help-center up to 6 months after the stay date.

Participating Hotels and Pousadas

The following Hotels and Pousadas will award points and allow you to use them:

Pestana Collection Hotels: Pestana Amsterdam Riverside

Pestana CR7 Lifestyle Hotels: Pestana CR7 Funchal; Pestana CR7 Marrakech

Pousadas de Portugal: Pestana Churchill Bay; Pousada Caniçada – Gerês; Pousada Castelo Alcácer do Sal; Pousada Castelo Estremoz; Pousada Castelo Óbidos; Pousada Castelo Palmela; Pousada Convento Arraiolos; Pousada Convento Beja; Pousada Convento Évora; Pousada Convento Tavira; Pousada Convento Vila Viçosa; Pousada Forte Horta; Pousada Mosteiro Amares – Gerês; Pousada Mosteiro Crato; Pousada Mosteiro Guimarães; Pousada Palácio Estoi – Faro; Pousada Ria – Aveiro; Pousada Sagres; Pousada Serra da Estrela; Pousada Viana do Castelo; Pousada Vila Óbidos; Pousada Viseu; Pousada do Porto - Rua das Flores; Pousada Vila Real de Santo António; Pousada Vila Óbidos, Pousada Casa Lidador - Óbidos

Pestana Hotels & Resorts: Pestana Alvor Atlântico; Pestana Alvor Park; Pestana Alvor Praia; Pestana Alvor South Beach; Pestana Arena Barcelona; Pestana Bahia Lodge; Pestana Bahia Praia; Pestana Berlin Tiergarten; Pestana Blue Alvor; Pestana Buenos Aires; Pestana Caracas; Pestana Casablanca; Pestana Chelsea Bridge; Pestana Curitiba; Pestana Dom João II; Pestana Alvor Beach Villas; Pestana Equador - Ilhéu das Rolas; Pestana Kruger Lodge; Pestana Palm Gardens; Pestana Palms; Pestana Park Avenue; Pestana Porto Santo; Pestana Rio Atlântica; Pestana Rovuma; Pestana São Paulo; Pestana São Tomé; Pestana Sintra Golf; Pestana South Beach; Pestana Tropico; Pestana Viking; Pestana Vila Sol - Vilamoura; Pestana Tróia; Pestana Douro Riverside; Pestana Carvoeiro Golf; Pestana Gramacho; Pestana Quinta do Arco; Pestana Park Avenue; Pestana Fisherman Village; Pestana Tanger City Center; Pestana Lisboa Vintage; Pestana Bazaruto Lodge

How do I earn points?

You will earn points for every stay booked through our direct channels (website, hotels, pousadas or via Customer Service) or for purchases made in our bars and restaurants. Bookings not made through our direct channels are entitled to 250 points per night.

If the booking is made under special conditions, e.g. group bookings or prepaid promotions, no points will be earned.

Discounts

Restaurants

In addition to accumulating points, you can also enjoy your discount at bars and restaurants in: Pestana Amsterdam Riverside; Pestana Cidadela Cascais; Pestana Palace Lisboa; Pestana Palácio do Freixo; Pestana Plaza Mayor Madrid; Pestana Porto - A Brasileira; Pestana Vintage Porto; Miramar By Pestana; Pestana Alvor Park; Pestana Alvor Praia; Pestana Alvor South Beach; Pestana Arena Barcelona; Pestana Bahia Lodge; Pestana Bahia Praia; Pestana Berlin Tiergarten; Pestana Blue Alvor; Pestana Buenos Aires; Pestana Carlton Madeira; Pestana Casablanca; Pestana Cascais; Pestana Casino Park; Pestana Chelsea Bridge; Pestana Convento do Carmo; Pestana Curitiba; Pestana Delfim; Pestana Dom João II; Pestana Grand; Pestana Ecuador - Ilhéu das Rolas; Pestana Kruger Lodge; Pestana Ocean Bay; Pestana Palms; Pestana Porto Santo; Pestana Promenade; Pestana Rio Atlântica; Pestana Rovuma; Pestana Royal; Pestana São Paulo; Pestana São Tomé; Pestana Sintra Golf; Pestana South Beach; Pestana Tropico; Pestana Viking; Pestana Vila Sol – Vilamoura; Pestana Village; Pestana CR7 Funchal; Pestana CR7 Lisboa; Pestana Churchill Bay; Pousada Caniçada – Gerês; Pousada Castelo Alcácer do Sal; Pousada Castelo Estremoz; Pousada Castelo Óbidos; Pousada Castelo Palmela; Pousada Convento Arraiolos; Pousada Convento Beja; Pousada Convento Évora; Pousada Convento Tavira; Pousada Convento Vila Viçosa; Pousada Forte Horta; Pousada Lisboa Praça do Comércio; Pousada Mosteiro Amares – Gerês; Pousada Mosteiro Crato; Pousada Mosteiro Guimarães; Pousada Palácio Estoi – Faro; Pousada Queluz; Pousada Ria – Aveiro; Pousada Sagres; Pousada Serra da Estrela; Pousada Viana do Castelo; Pousada Viseu; Casa do Leão Restaurant.

SPA

Your Magic Spa discount can be used in the following hotels:
Pestana Alvor Praia; Pestana Alvor South Beach; Pestana Carlton Madeira; Pestana Casino Park; Pestana Cidadela Cascais; Pestana Dom João II; Pestana Grand; Pestana Palace Lisboa; Pestana Palácio do Freixo; Pestana Porto Santo; Pestana Promenade; Pestana Royal; Pestana Viking; Pestana Vila Sol – Vilamoura; Pestana Douro Riverside; Pestana Vintage Porto; Pestana Sintra Golf; Pestana Village; Pestana Vila Lido

Your Massage Room discount can be used in the following Pousadas:
Pestana Churchill Bay; Pousada Mosteiro Crato; Pousada Palácio Estoi; Pousada Sagres; Pousada Serra da Estrela; Pousada Convento Tavira; Pousada Viana do Castelo

Please note that the discount not applicable to other deals in force.

Book with points

Can I book with points at any time of year?

Yes! Depending on the availability of rooms at the hotel participating in the Pestana Guest Club points program, you can make a reservation at any time of the year, including Summer, Easter, and New Year.

Can I use points at any Hotel/Pousada?

Yes, points earned are valid at any hotel and pousada belonging to the Pestana Guest Club, regardless of where they were earned.

Partners

Can I earn or spend points with partners?

Points can only be earned on services provided by the Pestana Group. Points can currently be used with some partners. You will also earn additional benefits with partners for being a Pestana Guest Club customer. More information is available on our Partners page.

Account Access

I don’t remember the email I used to register for the programme. What do I do?

If you have the card number with you, you can log in with this information. If you do not have your number available, we advise you to contact Customer Service via www.pestana.com/en/help-center.

If I cancel a booking made with points, will I lose those points?

Yes, points will not be given back.

I want to stop receiving promotional campaigns from the Pestana Group. What should I do?

Go to “My Account” to manage your communication preferences.

Can I make a booking using someone else’s Pestana Guest Club card?

No, bookings must be in the name of the cardholder.

Can I make a booking using points from another card?

No, points can only be used by the cardholder.

How do I recover my password?

You can recover your password by following our link. Just enter your customer number or the email with which you are registered and submit your request. Your password will be sent to the email address.

Vouchers Pestana

Conditions Voucher Gourmet

On which dates can you not make a booking with a Voucher?

On 24, 25 and 31 December and Easter Sunday.

Where can I use the Voucher?

PESTANA COLLECTION HOTELS
NORTH: Pestana Palácio do Freixo
LISBON: Pestana Palace Lisboa – Allegro Bar | Pestana Cidadela Cascais – Taberna da Praça and Maris Stella

PESTANA CR7 HOTELS
LISBON: Pestana CR7 Lisboa
MADEIRA: Pestana CR7 Funchal

How do I obtain my Voucher once I have paid?

You can receive your Voucher either in digital or physical format. Just select one of the options at the time of your purchase at pestana.com. Digital Vouchers are sent to the email address provided immediately. If you opt for a physical Voucher, it will be delivered free of charge within 72 hours. You can also buy them at any Pousada de Portugal or Pestana Hotel in Portugal.

Payments made through an ATM can take up to 48 hours to be processed (working days). If you pay through an ATM at the weekend, payment confirmation will only be processed on the first subsequent working day, meaning your Voucher will only be sent after this date. There are no deliveries at weekends.

How do I book a stay?

You MUST PRE-BOOK if you wish to use a Voucher.

You should contact the Pousada de Portugal or the Pestana Hotel in Portugal to check availability and then proceed with your booking. When booking, check whether the option is a select menu or a buffet to ensure that the booking is in accordance with your expectations. The booking code can be found next to the barcode on the back of the box.

You MUST hand over the voucher at the time of use.

How long are Vouchers valid for? Can they be extended?

Your Voucher is valid for 12 months and cannot be extended. It will be cancelled automatically once the expiry date has passed.

Can I exchange or return my Voucher after I have completed my purchase?

Vouchers cannot be exchanged or returned once redeemed. You can exchange your Voucher up to 30 days before it expires. The amount of the exchange must be greater than the amount of the original purchase upon presentation of your invoice, and it will be processed at the amount of the initial cost of the Voucher. We do not exchange Vouchers purchased at retail outlets. Vouchers cannot be exchanged for cash or for any product or service other than that purchased. You can return Vouchers up to 15 days after the date of your purchase.

How can I request a copy of my voucher?

We recommend you call Customer Service at (+112) 669 288-7193, available via Chat/WhatsApp, or by email (access via contact request form).

I made a booking, but didn’t use the voucher. Is it possible to link the voucher to my booking at check-in?

When you check in, the booking should allow you to use the voucher. We recommend you call Customer Service at (+112) 669 288-7193, available via Chat/WhatsApp, or by email (access via contact request form).

General Terms and Conditions of Use

• One meal for two guests with a select menu

• Includes a starter, main course, dessert, coffee and the Chef’s special dish

• Beverages not included

• Some restaurants may offer a buffet only

• Valid for 12 months from the date of your purchase

• PRE-BOOKING is mandatory

• More than 50 restaurants at Pousadas de Portugal and Pestana Hotels in Portugal

Is the tourist tax included in bookings with vouchers?

No, the tourist tax must be paid at check-in.

Can I use my Pestana Guest Club points to purchase vouchers?

No, points can only be used for bookings.

I have a company and I want to purchase several vouchers. What should I do?

We have special terms and conditions for companies; please contact us at vouchers@pestana.com

Conditions Voucher Premium Check-in

Where can I use Vouchers for one or two nights?

PESTANA POUSADAS DE PORTUGAL

Where can I use Vouchers for a discount?

PESTANA POUSADAS DE PORTUGAL
NORTH: Pousada Porto - Rua das Flores
LISBON: Pousada Lisboa | Pousada Alfama | Pousada Castelo Óbidos
ALENTEJO: Pousada Convento Évora
ALGARVE: Pousada Palácio Estoi | Pousada Convento Tavira

PESTANA COLLECTION HOTELS
NORTH: Pestana Palácio do Freixo
LISBON: Pestana Palace Lisboa | Pestana Cidadela Cascais

PESTANA CR7 HOTELS
LISBON: Pestana CR7 Lisboa
MADEIRA: Pestana CR7 Funchal

What does using a Voucher for a discount mean?

At times, or at Pousadas and hotels where Vouchers cannot be used for a one-night stay, the face value of the Voucher can be deducted from the amount of the flexible rate in force. When booking, the amount to be paid will automatically appear once the value of the Voucher has been deducted. Vouchers cannot be used for a discount on promotional rates.

How do I obtain my Voucher once I have paid?

How do I book a stay?

In order to use your Voucher/Gift Card, it is MANDATORY to make a PRE-RESERVATION.

At the moment it is not possible to make a reservation through pestana.com, please go to the Help Center page and contact us by email, phone or chat. Our Customer Service team will follow up your reservation request as soon as possible.

You MUST hand in your voucher at check-in. If you do not, your stay will be charged at the rate available on pestana.com.

Can I use a Voucher to book for more than two guests?

Each Voucher is valid for a one-night stay in a Classic room for two guests. For more than two guests and up to two nights, the Voucher will be valid for a discount on any type of room, subject to availability.

Can I cancel a booking made with a Voucher?

Bookings can be cancelled up to 48 hours before check-in. There is no limit on cancellations within the 12-month validity period. If you do not ask us to cancel your booking up to 48 hours before check-in and you fail to show up, your Voucher will be considered as used.

Can I make a booking while the Voucher is valid and stay at the Pousada/Hotel after the 12-month period?

No. You need to check out within the 12-month validity period, after which your Voucher will have expired.

General Terms and Conditions of Use

• A one or two-night stay for two guests in a Standard room with breakfast included
• The Voucher entitles you to a one-night stay at Pestana Pousadas de Portugal for the selected dates and Pousadas
• Vouchers can be used for a discount at Pestana Hotels in Portugal
• Only one Voucher can be used per booking and it may not combined with other discounts or promotions in force
• Valid for 12 months from the date of your purchase
• PRE-BOOKING is mandatory
• Available for use at more than 60 Pousadas de Portugal and Pestana Hotel Group hotels in Portugal

Valid for a one-night stay
• From 3 January to 31 March and from 1 October to 14 December at Pestana Pousadas de Portugal.
• One night at weekends (Friday and Saturday) and on the eve of public holidays
• Two nights during the week (Sunday to Thursday)

Valid for a Discount
• At Pousadas de Portugal from 01 April to 30 September and from 15 December to 02 January. Also valid as an Easter discount (Wednesday to Sunday)
• Vouchers can be used as a discount at all Pestana Hotels in Portugal on any date
• If you intend to make a booking for more than two guests for two nights, you can use the Voucher for a discount on any type of room
• The amount of the Voucher is deducted from the amount of the flexible rate available at pestana.com

Am I entitled to an extra bed?

Vouchers are valid for two guests in a Standard room. If you intend to book for more people, including children, your Voucher will be valid to obtain a discount.

How long are Vouchers valid for? Can they be extended?

Your Voucher is valid for 12 months and cannot be extended. It will be cancelled automatically once the expiry date has passed.

Can I exchange or return my Voucher after I have completed my purchase?

How can I request a copy of my voucher?

We recommend you call Customer Service at (+112) 669 288-7193, available via Chat/WhatsApp, or by email (access via contact request form).

I made a booking, but didn’t use the voucher. Is it possible to link the voucher to my booking at check-in?

Is the tourist tax included in bookings with vouchers?

No, the tourist tax must be paid at check-in.

Can I use my Pestana Guest Club points to purchase vouchers?

No, points can only be used for bookings.

I have a company and I want to purchase several vouchers. What should I do?

We have special terms and conditions for companies; please contact us at vouchers@pestana.com

Conditions Voucher Luxury

Where can I use a Voucher for a one-night stay?

ONE or TWO NIGHTS

ONE NIGHT

PESTANA POUSADAS DE PORTUGAL
NORTH: Pousada Porto – Rua das Flores
LISBON: Pousada Lisboa | Pousada Alfama | Pousada Castelo Óbidos
ALENTEJO: Pousada Convento Évora
ALGARVE: Pousada Palácio Estoi | Pousada Convento Tavira

PESTANA COLLECTION HOTELS
NORTH: Pestana Palácio do Freixo | Pestana Vintage Porto
LISBON: Pestana Palace Lisboa | Pestana Cidadela Cascais

Where can I use Vouchers for a discount?

PESTANA COLLECTION HOTELS
NORTH: Pestana Palácio do Freixo
LISBON: Pestana Palace Lisboa | Pestana Cidadela Cascais

PESTANA CR7 HOTELS
LISBON: Pestana CR7 Lisboa
MADEIRA: Pestana CR7 Funchal

What does using a Voucher for a discount mean?

At times, or at Pousadas and Hotels where Vouchers cannot be used for a one-night stay, the face value of the Voucher can be deducted from the amount of the flexible rate in force. When booking, the amount to be paid will automatically appear once the value of the Voucher has been deducted. Vouchers cannot be used for a discount on promotional rates.

How do I obtain my Voucher once I have paid?

How do I book a stay?

In order to use your Voucher/Gift Card, it is MANDATORY to make a PRE-RESERVATION.

You MUST hand in your voucher at check-in. If you do not, your stay will be charged at the rate available on pestana.com.

Can I use a Voucher to book for more than two guests?

Each Voucher is valid for a one-night stay in a Classic room for two guests. In the case of more than two guests and up to two nights, the Voucher will be valid for a discount on any type of room, subject to availability.

Can I cancel a booking made with a Voucher?

Can I make a booking while the Voucher is valid and stay at the Pousada/Hotel after the 12-month period?

No. You need to check out within the 12-month validity period, after which your Voucher will have expired.

General Terms and Conditions of Use

• A one or two-night stay for two guests in a Standard room with breakfast included
• Valid for a one-night stay at Pestana Pousadas de Portugal and Pestana Collection Hotels on the dates and Pousadas and Hotels selected
• Vouchers can be used for a discount at Pestana Hotels in Portugal
• Only one Voucher can be used per booking and it may not combined with other discounts or promotions in force
• Valid for 12 months from the date of your purchase
• PRE-BOOKING is mandatory
• Available for use at more than 60 Pousadas de Portugal and Pestana Hotel Group hotels in Portugal

Valid for a one-night stay
• From 3 January to 31 May and from 1 October to 14 December at Pestana Pousadas de Portugal and Pestana Collection Hotels
• One night at weekends (Friday and Saturday) and on the eve of public holidays
• Two nights during the week (Sunday to Thursday)
Vouchers can only be used for one night at some Pousadas de Portugal, while they can be used for two nights at the remainder.
Vouchers can only be used for one night at Pestana Collection Hotels.

Valid for a discount (the amount of the Voucher is deducted from the flexible rate)
• Vouchers can be used for a discount on any date at Pestana Hotels & Resorts and Pestana CR7 Hotels in Portugal
• Vouchers are valid for a discount at Easter (Wednesday to Sunday), from 1 June to 30 September and from 15 December to 2 January at all Pousadas de Portugal and Pestana Collection Hotels
• If you intend to make a booking for more than two guests for two nights, you can use the Voucher for a discount on any type of room

Am I entitled to an extra bed?

Vouchers are valid for two guests in a Standard room. If the guest intends to book for more people, including children, the Voucher will be valid to obtain a discount.

How long are Vouchers valid for? Can they be extended?

Your Voucher is valid for 12 months and cannot be extended. It will be cancelled automatically once the expiry date has passed.

Can I exchange or return my Voucher after I have completed my purchase?

How can I request a copy of my voucher?

We recommend you call Customer Service at (+112) 669 288-7193, available via Chat/WhatsApp, or by email (access via contact request form).

I made a booking, but didn’t use the voucher. Is it possible to link the voucher to my booking at check-in?

Is the tourist tax included in bookings with vouchers?

No, the tourist tax must be paid at check-in.

Can I use my Pestana Guest Club points to purchase vouchers?

No, points can only be used for bookings.

I have a company and I want to purchase several vouchers. What should I do?

We have special terms and conditions for companies; please contact us at vouchers@pestana.com

Conditions Voucher Gold

Where can I use them?

PESTANA COLLECTION HOTELS
NORTH: Pestana Palácio do Freixo | Pestana Vintage Porto
LISBON: Pestana Palace Lisboa | Pestana Cidadela Cascais

PESTANA CR7 HOTELS
LISBON: Pestana CR7 Lisboa
MADEIRA: Pestana CR7 Funchal

What does using a Voucher for a discount mean?

How do I obtain my Voucher once I have paid?

How do I book a stay?

In order to use your Voucher/Gift Card, it is MANDATORY to make a PRE-RESERVATION.

You MUST hand in your voucher at check-in. If you do not, your stay will be charged at the rate available on pestana.com.

Can I use a Voucher to book for more than two guests?

Your Voucher is valid for a one-night stay for two guests in a Suite. If you intend to make a booking for more than two guests for one night, you can use the Voucher for a discount on any type of room, subject to availability.

Can I cancel a booking made with a Voucher?

Can I make a booking while the Voucher is valid and stay at the Pousada/Hotel after the 12-month period?

No. You need to check out within the 12-month validity period, after which your Voucher will have expired.

Am I entitled to an extra bed?

Your Voucher is valid for two guests in a SUITE. If you intend to book for more people, including children, your Voucher will be valid to obtain a discount.

General Terms and Conditions of Use

• One night stay for two guests in a SUITE with breakfast included and VIP treatment
• There are no date restrictions, with the exception of 31 December, when Vouchers are only valid for a discount
• Suites may not be available for booking at some Hotels and Pousadas de Portugal within the scope of this offer. Alternatively, use your Voucher for any other type of room available at the time of booking
• Vouchers can also be used for a discount on bookings for more than two people, for a one-night stay in any type of room, subject to availability
• Only one Voucher can be used per booking and it may not combined with other discounts or promotions in force
• Valid for 12 months from the date of your purchase
• PRE-BOOKING is mandatory
• Available for use at more than 60 Pousadas de Portugal and Pestana Hotel Group hotels in Portugal

How long are Vouchers valid for? Can they be extended?

Your Voucher is valid for 12 months and cannot be extended. It will be cancelled automatically once the expiry date has passed.

Can I exchange or return my Voucher after I have completed my purchase?

How can I request a copy of my voucher?

We recommend you call Customer Service at (+112) 669 288-7193, available via Chat/WhatsApp, or by email (access via contact request form).

I made a booking, but didn’t use the voucher. Is it possible to link the voucher to my booking at check-in?

Is the tourist tax included in bookings with vouchers?

No, the tourist tax must be paid at check-in.

Can I use my Pestana Guest Club points to purchase vouchers?

No, points can only be used for bookings.

I have a company and I want to purchase several vouchers. What should I do?

We have special terms and conditions for companies; please contact us at vouchers@pestana.com

Conditions Gift Card

Where can I use them?

PESTANA COLLECTION HOTELS
NORTH: Pestana Palácio do Freixo | Pestana Vintage Porto
LISBON: Pestana Palace Lisboa | Pestana Cidadela Cascais

PESTANA CR7 HOTELS
LISBON: Pestana CR7 Lisboa
MADEIRA: Pestana CR7 Funchal

How do I obtain my Gift Card once I have paid?

Payments made through an ATM can take up to 48 hours to be processed (working days). If you pay through an ATM at the weekend, payment confirmation will only reach us on the first subsequent business day, meaning your Voucher will only be sent after this date. There are no deliveries at weekends.

€30 and €80 Gift Cards are only available in digital format.

How do I book a stay?

In order to use your Voucher/Gift Card, it is MANDATORY to make a PRE-RESERVATION.

You MUST hand in your voucher at check-in. If you do not, your stay will be charged at the rate available on pestana.com.

Can I cancel a booking made with a Gift Card?

If you cancel the booking, you will not be able to use the Gift Card again; however, you can change the dates for the same Hotel or Pousada de Portugal during the 12-month validity period.

Can I make a booking while the Gift Card is valid and stay at the Pousada/Hotel after the 12-month period?

No. You need to check out within the 12-month period, after which your Gift Card will have expired.

How long are Gift Cards valid for? Can they be extended?

Your Gift Card is valid for 12 months and cannot be extended. It will be cancelled automatically once the expiry date has passed.

If I have already made a booking, will I be able to use a Gift Card for this booking at a later date?

No. To use a Gift Card, insert the code in the field provided when booking. If you have already made a booking and want to use a Gift Card for said booking, you will need to cancel the initial booking and rebook. Please note that in this situation the prices may have already changed.

Can I exchange or return my Gift Card after I have paid?

Gift Cards cannot be exchanged or returned once redeemed. You can exchange your Gift Card up to 30 days before it expires. The amount of the exchange must be greater than the amount of the original purchase upon presentation of your invoice, and it will be processed at the amount of the initial cost of the Gift Card. We do not exchange Gift Cards purchased at retail outlets. Gift Cards cannot be exchanged for cash or for any product or service other than that purchased. You can return Gift Cards up to 15 days after the date of your purchase.

General Terms and Conditions of Use

• When booking, the amount of the Gift Card will be deducted from the final price of the best rate at pestana.com (with the exception of prepaid rates)
• If the amount of the Gift Card is greater than the total amount of the booking, the difference will not be refunded and the remaining amount cannot be used in other services
• Gift Cards can be used at All-inclusive Hotels or for Half-board rates if the amount of the accommodation is greater than the amount of the Gift Card
• You can only use one Gift Card per booking and they cannot be combined with other discounts or promotions in force
• Valid for 12 months from the date of your purchase
• PRE-BOOKING is mandatory
• Available for use at more than 60 Pousadas de Portugal and Pestana Hotels in Portugal

How can I request a copy of my gift card?

We recommend you call Customer Service at (+112) 669 288-7193, available via Chat/WhatsApp, or by email (access via contact request form).

I made a booking, but didn’t use the Gift Card. Is it possible to link the Gift Card to my booking at check-in?

When you check in, the booking should allow you to use the gift card. We recommend you call Customer Service at (+112) 669 288-7193, available via Chat/WhatsApp, or by email (access via contact request form).

Is the tourist tax included in bookings with Gift Cards?

No, the tourist tax must be paid at check-in.

Can I use my Pestana Guest Club points to purchase Gift Cards?

No, points can only be used for bookings.

I have a company and I want to purchase several gift cards. What should I do?

We have special terms and conditions for companies; please contact us at vouchers@pestana.com

Weddings & Events

Planning

What type of locations are available?

Our hotels are located in several different areas, by the sea or in cities, palaces or monasteries, ideal for private events or wild parties.

Can you help with planning and coordinating events?

Yes, a large number of our hotels offer event planning and coordination services to help you organise a successful event.

Can I visit the hotel before making a decision?

Yes, you can schedule a visit to the hotel before making a decision. We recommend you check directly with the hotel for availability to tour their facilities and see the spaces and options available to you. Click here to access the contact list.

Do you have any special wedding packages/deals?

Some of our hotels offer special wedding packages, which may include hiring the space, equipment such as tables and chairs, catering and other services.

Services

Can you accommodate special dietary requirements in the catering?

We strive to accommodate all your requirements and needs, however, each hotel accommodates special dietary requirements according to the services they have available. For more details on the options available, we suggest you contact the hotel of interest. Click here to access the contact list.

Can I bring my own catering service from external suppliers?

We’ll do everything to make sure you have a memorable day. However, the possibility of bringing your own catering services from external suppliers is contingent upon the policies of each hotel and the region where it is located. We suggest you confirm the applicable terms and conditions directly with the hotel. Click here to access the contact list.

What type of parking is available for groups or events?

Parking options for groups vary by hotel. For more details on parking facilities, we recommend you contact the hotel of interest. Click here to access the contact list.

Meetings and Conferences

Grup Reservation

What is the minimum number of rooms required for a group booking?

The minimum number of rooms required for a group booking is usually 10. However, this number may vary according to the type of event or the hotel of interest. We suggest you enquire directly with the hotel of interest to confirm its terms and conditions. Click here to access the contact list.

Is there a minimum number of nights for group bookings?

The minimum number of nights for group bookings varies according to the hotel. We recommend you contact the hotel of interest directly for specific information on applicable terms and conditions. Click here to access the contact list.

Can I change the number of rooms for a group after confirmation?

Any change to the number of rooms after a booking is made is subject to review by the sales team. We recommend you contact the hotel as soon as possible to discuss any changes to your booking and make sure your needs are met. Click here to access the contact list.

What are the options and payment terms for group bookings? And for events?

Options and payment terms for group bookings and events may vary according to your requests and the hotel of interest. We recommend you contact the hotel of interest for specific information on payment terms and conditions. Click here to access the contact list.

What is the check-in and check-out policy for groups?

Check-in and check-out policies for groups may vary according to the hotel. To ensure you have access to accurate and up-to-date information, we recommend you enquire with the hotel of interest. Click here to access the contact list.

What is the cancellation policy for group bookings? And for events?

Cancellation policies for groups and events may differ between hotels, regions, types of events and booking terms. To ensure you have access to up-to-date and relevant information, we suggest you contact the hotel of interest. Click here to access the contact list.

Do you offer special rates for group bookings?

Our hotels offer special rates for group bookings, which you can discuss with the sales team.

How do I make a booking for a group?

Group bookings can be made by filling out the form on our website (preferred contact method). You can also contact the staff of the hotel of interest directly. Click here to access the contact list.

Services and Facilities

Can you accommodate special dietary requirements in the catering?

Can I bring my own catering service from external suppliers?

The possibility of bringing catering services from external suppliers is contingent upon the policies of each hotel and the region where it is located. We suggest you confirm the applicable terms and conditions directly with the hotel. Click here to access the contact list.

What type of parking is available for groups or events?

Parking options for groups vary by hotel. For more details on parking facilities, we recommend you contact the hotel of interest.

Do you offer all-inclusive meeting packages?

Meeting packages may vary according to the hotel. For details about the package options available to you, we suggest you contact the hotel of interest directly. Click here to access the contact list.

Do event spaces have Wi-Fi?

Yes, we offer free Wi-Fi in all of our hotels.

Is audiovisual equipment available?

Most of our hotels have audiovisual equipment, including projectors, screens, sound systems, and the like. Other hotels have agreements with external partners that provide that equipment. However, the offer may vary according to the hotel of interest. We recommend you enquire directly with the hotel for specific details about the options available to you. Click here to access the contact list.

Do you offer special amenities for groups or events?

We usually offer special amenities for groups or events. However, these may vary according to the hotel. To learn about the options available for your event, we suggest you contact the hotel of interest directly. Click here to access the contact list.

Do you offer support in planning and coordinating events?

Yes, a large number of our hotels offer event planning and coordination services to help you organise a successful event.

Do you offer catering services for groups/events?

Most of our hotels offer full catering services with several menu options, including buffet lunches and coffee breaks. However, catering services may vary according to the hotel and region, therefore we recommend you contact the hotel of interest to learn more about the options available to you. Click here to access the contact list.

Space and Location

Can I visit the hotel before making a decision?

How soon should I book for an event?

There is no set deadline for group or event bookings, but we recommend you book as early as possible, especially during high season. If you book in advance, you’ll have more flexibility when choosing dates and more spaces available. Get in touch with our team to check availability and book for your event.

What type of events can be held in your spaces?

Our hotels have outdoor spaces and versatile meeting rooms that can be set up to accommodate different types of events, including conferences, weddings, corporate meetings, and social gatherings.

Are there any restrictions on event decoration?

Some decoration restrictions may apply to ensure the safety and uphold the integrity of the premises. We recommend you contact the hotel to discuss your decoration plans with the events team. Click here to access the contact list.

Do you provide a list of attractions near the hotel?

Yes, our teams can provide information about nearby attractions to help our guests get the most of their stay.

What types of spaces are available for meetings/events?

We provide a range of spaces for different types of events, such as meetings, christenings, weddings, conferences, lunches, dinners, anniversary parties, and the like. Spaces range from smaller meeting rooms in a more private setting, to large halls or open-air spaces for conferences or wedding receptions. Please contact the hotel to learn more about the options that best suit your needs. Click here to access the contact list.

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