COOKIES POLICY

Pestana Management - Serviços de Gestão S.A. , a public limited company with its headquarters at Rua Jau, No. 54, 1300 - 314 Lisbon, registered at the Lisbon Commercial Registry Office under the unique registration number and legal entity number 511230397, and Intervisa – Viagens e Turismo Unipessoal, Lda, with its headquarters at Rua Jau, No. 54, 1300 – 314 Lisbon, with the corporate taxpayer number 502669152 (hereinafter referred to as “Controllers” or “PHG”), provide the websites www.pestana com, www.secure.pestana.com, www.pousadas.pt, www.pestanacollection.com, www.pestanacr7.com and www.pestanahotelsresorts.com (hereinafter. the “Pestana Domains”), acting as the data controller for the processing of personal data for the data processed under this Cookie Policy.

The Controllers use Cookies to ensure that the website remains safe and that the features made available can work properly and fully, to enhance website navigation and user experience and to better advertise its products and services and the products and services of its commercial partners. This Cookie Policy (hereinafter, the “Cookie Policy” or “Policy”) regulates the collection, storage and use of cookies and the processing of information collected through Cookies in this website (“Website”) and, when applicable in the respective reserved/private area (“Reserved Area”) (jointly the “Digital Channels”). This Policy should, whenever necessary, be supplemented by the applicable legislation governing the matters herein.

Note that this Policy is not applicable to third party websites that can be accessed through links available on the Digital Channels. Additionally, this Policy does not regulate the processing of data carried out by third parties when they obtain data through the cookies installed. These data processing operations are the responsibility of the third parties who collect them.

Users may, at any time, change and manage their preferences regarding the use of Cookies in the Digital Channels, through the cookie management tool made available in Section 6 (Security, management and blocking of cookies).

Certain Cookies may allow for the identification of the user and, therefore, the Digital Channels, depending on which permissions you grant them, may collect and process personal data. Taking this into account, users should read the Privacy Policy available here, which provides further information and complements this Cookie Policy.

1. What are Cookies?

Cookies are small information files, usually in html format, stored by a website in your equipment (computer, laptop, smartphone, tablet, etc.). All cookies and other tracking technologies, such as tags, pixel tags, web beacons, user IDs or other technological forms that may be developed, are regulated by this Policy (jointly, “Cookies”).

On each visit to the Digital Channels, your internet browser permits access to the Cookies installed on your equipment, allowing the recognition and memorization of your digital identifier (when applicable), as well as the immediate activation of your usage preferences. These Cookies will only be placed on your device with your express and opt-in consent, except in the case of strictly necessary cookies which are required for the Digital Channels to work.

Regarding strictly necessary cookies, users may delete them or set up their device to ensure that they are automatically blocked according to the instructions provided under Section 6 (Security, management and blocking of Cookies).

2. What are Cookies used for?

Cookies may be used to ensure that the Digital Channel’s essential features remain in working order, to improve its performance and to allow the collection of certain user information and preferences. Cookies may also be used to display advertisements that are more relevant for your interests, in accordance with your browser history and Cookies already installed.

The specific use of Cookies carried out by the Digital Channels is described throughout this Policy.

3. For which purposes do we use Cookies?

The Digital Channels may set different types of cookies, with which category being related to a different purpose:

Strictly Necessary Cookies – Without these cookies we cannot provide you access to core features of the Digital Channels and/or access to functionalities explicitly requested by you. These may be required to provide you access to features such as hotel reservations, allow you to access your private account and ensure the security of your navigation. You may configure your browser to block or alert you about these cookies. However, note that his may affect core features of the website.
Personalization Cookies – By using these cookies it is possible to offer a more tailored browsing experience and provide access to features that, while not strictly necessary, may enrich your navigation.
Analytics Cookies – These cookies are used to collect statistical information. Through this information, website owners can analyze how their websites are used and how users interact with the different webpages. These cookies may also be used, along with advertising cookies, to count the interactions with the advertisements on the website.

Additionally, these cookies may also be used to perform conversion analysis as well as to determine how many times a User clicked on a particular advertisement, supporting the Controllers to decide and managing advertising on the Website.

Advertising Cookies – Through these cookies it is possible to make advertisements that are more relevant and attractive to both users and advertisers, namely through personalized recommendations. These cookies may be used to show you personalised advertisements that are in line with your preferences and to avoid showing you promotional information that you have already seen or have marked as irrelevant. They can also be used to improve reporting on campaign performance.
Location Data – when you expressly authorise us to do so, we may collect data about your location to provide you with a service that depends on the use of your location.

You may find here more detailed information regarding the Cookies we use and their main characteristics, including who is the controller, mode of operation, purpose, retention period, and sharing of data with third parties.

Strictly necessary cookies
Cookies	Cookie Subgroup	Lifespan	Cookies used	Description
wg_Sx2L0F8SVK4IMS_hj_ut	pestana.com	180 Days	First Party	Pestana Hotel Group is a Portuguese corporate group with over 45 years of experience in the hotel sector.
wg_Sx2L0F8SVK4IMS_hj_web	pestana.com	180 Days	First Party	Pestana Hotel Group is a Portuguese corporate group with over 45 years of experience in the hotel sector.
wg_uhLXQxkdl1yjsO_hj_ut	pestana.com	720 Days	First Party
wg_uhLXQxkdl1yjsO_hj_web	pestana.com	720 Days	First Party
viewedHotels	www.pestana.com	Session	First Party	Pestana Hotel Group is a Portuguese corporate group with over 45 years of experience in the hotel sector.
OptanonAlertBoxClosed	cn.pestana.com	365 Days	First Party	This cookie is set by websites that use certain versions of OneTrust's cookie law compliance solution. It is placed after visitors have seen a cookie information notice and, in some cases, only when they actively close the notice. It allows the website not to show the message more than once to a user. The cookie does not contain any information that can identify the visitor to the site. This cookie may imply access to or sharing of information with third parties, namely the entities responsible for providing the services associated with the cookie.
OptanonConsent	cn.pestana.com	365 Days	First Party	This cookie is set by OneTrust's cookie compliance solution. It stores information about the categories of cookies that the website uses and whether visitors have given or withdrawn consent for the use of each category. This allows site owners to prevent cookies of each category from being set in users' browsers when consent is not given. It does not contain any information that can identify the visitor to the site. This cookie may imply access to or sharing of information with third parties, namely the entities responsible for providing the services associated with the cookie.
hijiffy_session	messenger-services.com	A few seconds	First Party	Its target is the application session.
ASP.NET_SessionId	secure.pestana.com	Session	First Party	General-purpose platform session cookies, used by websites written with Microsoft.NET-based technologies. Normally used to keep a user session anonymised by the server.
cookietest	secure.pestana.com	Session	First Party	Common cookie name could have a number of different origins. Where this is first party and a session cookie, its most likely to do with checking to see if the browser is set to block or allow cookies.Common cookie name could have a number of different origins. Where this is first party and a session cookie, its most likely to do with checking to see if the browser is set to block or allow cookies.
F2dskP5ouY	secure.pestana.com	365 Days	First Party	Pestana Hotel Group is a Portuguese corporate group with over 45 years of experience in the hotel sector.
Q2WZBGVEOJMPR	secure.pestana.com	Session	First Party	Pestana Hotel Group is a Portuguese corporate group with over 45 years of experience in the hotel sector.
usr_pref	secure.pestana.com	Session	First Party	Pestana Hotel Group is a Portuguese corporate group with over 45 years of experience in the hotel sector.
_GRECAPTCHA	www.google.com	180 Days	Third Party	reCAPTCHA sets a necessary cookie (_GRECAPTCHA) when executed for the purpose of providing its risk analysis.
E9ysfE3mAu	secure.pestana.com	Session	Third Party	Pestana Hotel Group is a Portuguese corporate group with over 45 years of experience in the hotel sector.
dummy_truste	pestana.com	Session	Third Party	Pestana Hotel Group is a Portuguese corporate group with over 45 years of experience in the hotel sector.
ubvt	pestana.com	180 Days	Third Party	This cookie name is associated with software from the Canadian company Unbounce. The service allows website owners to test the effectiveness of different versions of web pages and ensure that visitors consistently see the expected version of a page.
hijiffy_track_ts	hijiffy.com	30 Days	Third Party	It is used to record the pixel trigger date and time.
hijiffy_track_uuid	hijiffy.com	30 Days	Third Party	It is the company's global unique identifier used to record customer interactions.
hijiffy_track_uuid_228	hijiffy.com	30 Days	Third Party	It is the company's global unique identifier used to record customer interactions.
hijiffy_track_wid_Sx2L0F8SVK4IMS	hijiffy.com	30 Days	Third Party	It is the company's global unique identifier used to record customer interactions.
hijiffy_track_wid_uhLXQxkdl1yjsO	hijiffy.com	30 Days	Third Party
XSRF-TOKEN	hijiffy.com	A few seconds	Third Party	This cookie was implemented to ensure website security by preventing cross-site scripting attacks.
PHPSESSID	module.lafourchette.com	Session	Third Party	PHP session cookie associated with the embedded content of this domain.
OptanonAlertBoxClosed	cdn.cookielaw.org	365 Days	Third Party	This cookie is set by websites that use certain versions of OneTrust's cookie law compliance solution. It is placed after visitors have seen a cookie information notice and, in some cases, only when they actively close the notice. It allows the website not to show the message more than once to a user. The cookie does not contain any information that can identify the visitor to the site. This cookie may imply access to or sharing of information with third parties, namely the entities responsible for providing the services associated with the cookie.
OptanonConsent	cdn.cookielaw.org	365 Days	Third Party	This cookie is set by OneTrust's cookie compliance solution. It stores information about the categories of cookies that the website uses and whether visitors have given or withdrawn consent for the use of each category. This allows site owners to prevent cookies of each category from being set in users' browsers when consent is not given. It does not contain any information that can identify the visitor to the site. This cookie may imply access to or sharing of information with third parties, namely the entities responsible for providing the services associated with the cookie.
E9ysfE3mAu	www.pestana.com	Session	Third Party	Pestana Hotel Group is a Portuguese corporate group with over 45 years of experience in the hotel sector.

Analytics cookies
Cookies	Cookie Subgroup	Lifespan	Cookies used	Description
JSESSIONID	ferias.pestana.com	Session	First Party	This domain is controlled by New Relic, which provides a platform to monitor the performance of web and mobile applications.
ai_session	secure.pestana.com	A few seconds	First Party	This cookie name is associated with Microsoft Application Insights software, which collects information for statistical use and telemetry for applications built on the Azure cloud platform. This is a unique user identifier cookie that allows the number of users accessing the application over time to be counted.
ai_user	secure.pestana.com	365 Days	First Party	This cookie name is associated with Microsoft Application Insights software, which collects information for statistical use and telemetry for applications built on the Azure cloud platform. This is a unique user identifier cookie that allows the number of users accessing the application over time to be counted.
_clck	pestana.com	365 Days	First Party	It collects information about browsing habits and user behaviour on the website. It is used to compile statistical information and generate heatmaps.
_clsk	pestana.com	1 Day	First Party	This cookie is installed by Microsoft Clarity and is intended to store information about how users browse the website, generating statistical information. The data collected include the number of visitors, their origin and the pages they visit, and are collected anonymously.
_dc_gtm_UA-xxxxxxxx	pestana.com	A few seconds	First Party	This cookie is associated with websites that use Google Tag Manager to load other scripts and codes on a page. Without this cookie there is a chance that certain functions/identifiers will not work properly.
_ga	pestana.com	730 Days	First Party	Associated with Google Universal Analytics. This cookie is used to distinguish unique users by assigning a randomly generated number as a visitor identifier. It is included in every page request and used to calculate visitor, session and campaign data for website analytics reports.
_gat_UA-	pestana.com	A few seconds	First Party	This is a Google Analytics cookie which manages the data limit recorded by Google on high-traffic sites.
_gclxxxx	pestana.com	90 Days	First Party	Associated with Google Universal Analytics, it is used to obtain statistical information on the effectiveness of the ads placed.
_gid	pestana.com	1 Day	First Party	Associated with Google Universal Analytics. This cookie is used to distinguish users and stores a unique value for each page visited.
_uetvid	pestana.com	389 Days	First Party	This is a cookie utilised by Microsoft Bing Ads and is a tracking cookie. It allows us to engage with a user that has previously visited our website.
dtLatC	pestana.com	Session	First Party	This cookie name is associated with, software from Dynatrace, an application performance management (APM) software company. Their software manages the availability and performance of software applications and the impact on user experience in the form of deep transaction tracing, synthetic monitoring, real user monitoring, and network monitoring.
dtPC	pestana.com	Session	First Party	This cookie name is associated with, software from Dynatrace, an application performance management (APM) software company. Their software manages the availability and performance of software applications and the impact on user experience in the form of deep transaction tracing, synthetic monitoring, real user monitoring, and network monitoring.
dtSa	pestana.com	Session	First Party	This cookie is used to save action names across pages so that performance can be monitored across pages.
rxvt	pestana.com	Session	First Party	This cookie is used to store two timestamps to determine session duration and the end of a session.
CLID	www.clarity.ms	365 Days	Third Party	It collects information about browsing habits and user behaviour on the website. It is used to compile statistical information and generate heatmaps.
JSESSIONID	nr-data.net	Session	Third Party	This domain is controlled by New Relic, which provides a platform to monitor the performance of web and mobile applications.
JSESSIONID	reservation.mirai.com	Session	Third Party	This domain is controlled by New Relic, which provides a platform to monitor the performance of web and mobile applications.
VISITOR_INFO1_LIVE	youtube.com	180 Days	Third Party	This cookie is set by YouTube to track user preferences for YouTube videos embedded in websites and is used as a unique identifier to track video viewing. It also determines whether the website visitor is using the new or old version of the YouTube interface. This cookie may imply access to or sharing of information with third parties, namely the entities responsible for providing the services associated with the cookie.

Personalisation cookies
Cookies	Cookie Subgroup	Lifespan	Cookies used	Description
_gd#############	pestana.com	Session	First Party	This cookie contains no identifying information and is used for diagnostic purposes by Impact Radius, a service we use to track signup commissions for our affiliate program. We have categorized it under Functionality because it is necessary for the operation of our affiliate program.
__thn_ss	thehotelsnetwork.com	180 Days	Third Party	This cookie allows user identification and personalisation of their browsing experience.
rxVisitor	pestana.com	Session	Third Party	Cookie associated with Google Universal Analytics. It is used to store an identification about the user and obtain statistical information.
__thn_ss	www.thehotelsnetwork.com	Session	Third Party	This cookie allows user identification and personalisation of their browsing experience.
thn_id	www.thehotelsnetwork.com	730 Days	Third Party	It assigns users a unique ID. It is used to identify users on their next visit to the website of hotels that are part of the network, allowing us to offer them a more personalised experience.

Advertising cookies
Cookies	Cookie Subgroup	Lifespan	Cookies used	Description
ln_or	secure.pestana.com	A few seconds	First Party	This is a LinkedIn cookie used to determine if Oribi analytics can be carried out on a specific domain
_fbp	pestana.com	730 Days	First Party	Used by Facebook to deliver a range of advertising products, such as real-time bid-based advertising of advertising spaces.
_gat_gtag_xxxxxxxxxxxxxxxxxxxxxxxxxxx	pestana.com	A few seconds	First Party	Google Analytics
_ha_aw	pestana.com	90 Days	First Party	Used to attribute commission to affiliates when you arrive at the website from an affiliate referral link. It is set when you click on one of our links and used to let the advertiser and us know the website from which you came.
_ttp	pestana.com	13 Months	First Party	To measure and improve the performance of your advertising campaigns and to personalize the user's experience (including ads) on TikTok..
_uetsid	pestana.com	A few seconds	First Party	This cookie is used by the Bing platform to determine which ads to show that may be relevant to the end user viewing the site.
AnalyticsSyncHistory	linkedin.com	29 Days	Third Party	It is used to support LinkedIn's advertising services, specifically collecting information about the user's location and interaction with the page. This cookie may imply access to or sharing of information with third parties, namely the entities responsible for providing the services associated with the cookie.
bcookie	linkedin.com	730 Days	Third Party	Cookie used by LinkedIn to detect abuse on its platform and as part of its integrated services. This cookie may imply access to or sharing of information with third parties, namely the entities responsible for providing the services associated with the cookie.
lang	linkedin.com	Session	Third Party	It is used to set language preferences in the context of LinkedIn's integrated services. This cookie may imply access to or sharing of information with third parties, namely the entities responsible for providing the services associated with the cookie.
li_gc	linkedin.com	179 Days	Third Party	This domain is owned by LinkedIn, the business networking platform. It typically acts as a third party host where website owners have placed one of its content sharing buttons in their pages, although its content and services can be embedded in other ways. Although such buttons add functionality to the website they are on, cookies are set regardless of whether or not the visitor has an active Linkedin profile, or agreed to their terms and conditions. For this reason it is classified as a primarily tracking/targeting domain.
li_sugr	linkedin.com	89 Days	Third Party	This domain is owned by LinkedIn, the business networking platform. It typically acts as a third party host where website owners have placed one of its content sharing buttons in their pages, although its content and services can be embedded in other ways. Although such buttons add functionality to the website they are on, cookies are set regardless of whether or not the visitor has an active Linkedin profile, or agreed to their terms and conditions. For this reason it is classified as a primarily tracking/targeting domain.
lidc	linkedin.com	A few seconds	Third Party	Used to optimise the data centre choice in the context of LinkedIn's integrated services. This cookie may imply access to or sharing of information with third parties, namely the entities responsible for providing the services associated with the cookie.
UserMatchHistory	linkedin.com	30 Days	Third Party	Synchronization of ad codes associated with the LinkedIn platform. This cookie may imply access to or sharing of information with third parties, namely the entities responsible for providing the services associated with the cookie.
IDE	doubleclick.net	390 Days	Third Party	Defined by Doubleclick, Google's real-time bidding advertising platform. This cookie contains information about how the visitor uses the website and any advertising that the end user may have seen before visiting the website.
test_cookie	doubleclick.net	A few seconds	Third Party	It is used to check if the user's browser is compatible with cookies.
SRM_B	c.bing.com	390 Days	Third Party	Cookie associated with Microsoft advertising and used as the unique ID of users.
fr	facebook.com	89 Days	Third Party	Cookie associated with Facebook that contains the unique combination of browser and user identification, used for targeted advertising.
	www.facebook.com	Session	Third Party	This domain is owned by Facebook, which is the world's largest social networking service. As a third party host provider, it mostly collects data on the interests of users via widgets such as the 'Like' button found on many websites. This is used to serve targeted advertising to its users when logged into its services. In 2014 it also started serving up behaviourally targeted advertising on other websites, similar to most dedicated online marketing companies.
_immortal\|thn_visitor_uid	www.thehotelsnetwork.com	A few seconds	Third Party
thn_visitor_uid	www.thehotelsnetwork.com	A few seconds	Third Party
ANONCHK	c.clarity.ms	A few seconds	Third Party	Cookie used to technically support Microsoft Advertising.
SM	c.clarity.ms	Session	Third Party	It is used to ensure synchronization of the MUID cookie and associated information.
n_one	neural21.cdnwebcloud.com	365 Days	Third Party	Used in tracking a visitor's movements around the Website through Neural.ONE technologies, provided by ARTIFICAL INTELLIGENCE FOR MARKETING S.L, to gather information about campaigns, impressions, clicks and event to perform attribution analysis or other analytics regarding advertising audiences
eu_cn	twitter.com	180 Days	Third Party	Cookie associated with the Twitter platform. It is used to enable and track the services embedded in this platform on third-party websites.
_ttp	tiktok.com	13 Months	Third Party	To measure and improve the performance of your advertising campaigns and to personalize the user's experience (including ads) on TikTok.
igodigitalst_100006765	igodigital.com	A few seconds	Third Party	This domain belongs to ExactTarget Marketing Cloud, and supports online marketing services provided by this entity.
igodigitalstdomain	igodigital.com	A few seconds	Third Party	This domain belongs to ExactTarget Marketing Cloud, and supports online marketing services provided by this entity.
igodigitaltc2	igodigital.com	3652 Days	Third Party	This domain belongs to ExactTarget Marketing Cloud, and supports online marketing services provided by this entity.
_pinterest_cm	log.pinterest.com	Session	Third Party	Cookie associated with the Pinterest platform. It is used to enable and track the services embedded in this platform on third-party websites.
MUID	clarity.ms	390 Days	Third Party	This cookie uniquely identifies users who visit certain websites. It can be used to support operational, analytical or advertising activities. This cookie can be synchronised between various websites associated with this entity.
bscookie	www.linkedin.com	730 Days	Third Party	Cookie used by LinkedIn to detect abuse on its platform and as part of its integrated services. This cookie may imply access to or sharing of information with third parties, namely the entities responsible for providing the services associated with the cookie.
lang	ads.linkedin.com	Session	Third Party	It is used to set language preferences in the context of LinkedIn's integrated services. This cookie may imply access to or sharing of information with third parties, namely the entities responsible for providing the services associated with the cookie.
CONSENT	youtube.com	730 Days	Third Party	This cookie contains information about how the user uses the website and any advertising that they may have seen before visiting said website. This cookie may imply access to or sharing of information with third parties, namely the entities responsible for providing the services associated with the cookie.
YSC	youtube.com	Session	Third Party	This cookie is set by YouTube to track views of embedded videos. It collects information on user behaviour regarding videos and estimates user bandwidth to improve video performance. This cookie may imply access to or sharing of information with third parties, namely the entities responsible for providing the services associated with the cookie.
_uetvid	bing.com	16 Days	Third Party	Tracking cookie associated with Microsoft Advertising.
MUID	bing.com	390 Days	Third Party	This cookie uniquely identifies users who visit certain websites. It can be used to support operational, analytical or advertising activities. This cookie can be synchronised between various websites associated with this entity.

4. Who is the entity responsible for placing the Cookies?

Each Cookie has a domain name associated with it, and may be classified, with respect to its origin, by the following categories:

First party Cookies: managed and stored by the domains of the Controllers.
Third party cookies: Cookies placed on the user’s device through a domain or device managed by a third party whose content or technological solution is integrated within the Digital Channels. In this case, the third party may process data collected through Cookies and Pestana Hotel Group may be unable to configure/change the cookies’ operation.

You may find more information regarding the first and third party Cookies we used in the hyperlink provided in the previous section.

5. Cookie duration

Regarding their duration (storage period), cookies may be classified as follows:

Session cookies: these cookies will be deleted when or shortly after the user ends the browser session or closes the browser or application used to access the Digital Channels.
Persistent cookies: stored for longer periods, to delete these cookies either an active action by the user or the end of the defined storage period is required.

6. Security, management and blocking of Cookies

As cookies may be intercepted or altered, the following security actions are taken:

Sensitive information such as passwords or personal data used for the purpose of booking reservations, such as the customer's address or telephone number, is not stored;
Unsecured orders (HTTP) are not sent when cookies are sent to the browser in plain text and may be intercepted.

To protect the users’ rights and their privacy and data protection, the Digital Channels make available a cookie management tool. By using this feature, the users can, at any time, manage a number of aspects of their cookie preferences, including obtaining information about the Cookies used or withdrawn consent for Cookie storage and access. Our cookie management tool can be accessed by clicking in the button below.

Manage Cookies

Alternatively, most browsers allow users to control, through their settings, the Cookies that are stored on their device and to review which Cookies are used, deleting them immediately if they no longer want to allow Cookies to be stored. Users can also change their browser settings to disable the storage of cookies or to notify them whenever a new cookie is set:

For more information regarding “Private Browsing” and cookie management on Google Chrome, click here;

For more information regarding “Private Browsing” and cookie management on Microsoft Edge, click here;

For more information regarding “Private Browsing” and cookie management on Firefox, click here;

For more information regarding “Private Browsing” and cookie management on Internet Explorer, click here;

For more information regarding “Private Browsing” and cookie management on Opera, click here;

For more information regarding “Private Browsing” and cookie management on Safari, click here.

Users should be aware that disabling Cookies on their browser settings can have an impact on the functioning of our Digital Channels, as the settings in most current browsers are not detailed enough to allow users to disable all Cookies that are not strictly necessary for the proper functioning of the websites they visit. On devices offering such features, users can have greater control over their Cookies by using free extensions available online.

7. Changes to the Policy

The Controllers may, at any time, without prior notice, amend, update or delete, in part or in whole this Cookie Policy. If changes are deemed relevant, the Controllers will invite the users to read again the Policy and to review their Cookie preferences through the Digital Channel’s cookie management tool.

Last modified: 10/12/2024